If your store will be closed for more than 2 business days, please put your store on hold to avoid disappointing customers and having a negative impact on your seller performance metrics.

To pause your store, the following needs to be done:

Take down all the listings
Process all pending orders and customer tickets
Update the information on the Delivery tab to note the closure period
Notify WMP of your closure period, as well as if your CS team will be available during the closure period

Please reactivate your listings when the store has reopened.

For the full details on each step, please check the following help article:

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